faq’s
Orders & Shipping
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01.
What is the procedure if my order gets automatically cancelled?
The best city bike. The rear rack was just obviously necessary the remains a simply beautiful bike. The adaptative power opened the riding experience in the city I don’t need to think anymore which way to go to avoid heights difference I just have to chose my way.
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02.
Do you offer international shipping beyond the Benelux region?
The best city bike. The rear rack was just obviously necessary the remains a simply beautiful bike. The adaptative power opened the riding experience in the city I don’t need to think anymore which way to go to avoid heights difference I just have to chose my way.
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03.
Will the bike and accessories I ordered be shipped together or separately?
The best city bike. The rear rack was just obviously necessary the remains a simply beautiful bike. The adaptative power opened the riding experience in the city I don’t need to think anymore which way to go to avoid heights difference I just have to chose my way.
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04.
What is the estimated delivery time if I place an order now?
The best city bike. The rear rack was just obviously necessary the remains a simply beautiful bike. The adaptative power opened the riding experience in the city I don’t need to think anymore which way to go to avoid heights difference I just have to chose my way.
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05.
Is it possible to arrange the shipment through a third-party shipping service or handle the shipping myself?
The best city bike. The rear rack was just obviously necessary the remains a simply beautiful bike. The adaptative power opened the riding experience in the city I don’t need to think anymore which way to go to avoid heights difference I just have to chose my way.
Repairs & Maintenance
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01.
In the event of an issue with my bike, whom should I contact for assistance?
Answer to question 1.
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02.
What is the warranty policy?
Answer to question 2.
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03.
Where do I find the bike manuals?
Answer to question 3.
Product Information
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01.
What is the procedure for bike registration on the website?
Answer to question 1.
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02.
What is the reason for the difference in pricing between Europe and the U.S.?
Answer to question 2.
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03.
What is the expected availability date for purchasing the Pulse?
Answer to question 3.
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04.
Can I use my bike in the rain?
Answer to question 4.
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05.
Can we expect the availability of the new Pulse Youth Series in Europe?
Answer to question 5.
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06.
Can I ride a Pulse e-bike with a passenger?
Answer to question 6.
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07.
What types of modifications can be made to Pulse e-bikes?
Answer to question 7.
Payments & Financing
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01.
Do you offer financing?
Answer to question 1.
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02.
If I wish to utilise my existing voucher/discount code to place an order outside the my region, what steps should I take?
Answer to question 2.
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03.
Do you offer discounts and/or promotional offers?
Answer to question 3.
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04.
Do you work with Cycle to Work scheme?
Answer to question 4.
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05.
How does the “Refer-a-Friend” program work? Is it possible to purchase a gift card?
Answer to question 5.